Jaipur : Jaipur Discom’s senior officers got a “big class” at present in Vidyut Bhawan. The event was a gathering of senior officers, by which Jaipur Discom’s CMD Aarti Dogra took suggestions of labor from the officers for about three hours. In the assembly, Discom CMD Dogra mentioned intimately with the sector officers in regards to the tempo of agricultural connections, energy provide, electrical accidents, income, billing system, central schemes. During this, the CMD infused vitality within the energy technocrats by saying that in case of any main downside within the area, they’ll talk immediately on the cellphone.
Chairman Discoms and Jaipur Discom CMD Aarti Dogra met the sector engineers for 3 hours for the primary time after getting the brand new duty. In the assembly held at Vidyut Bhawan, Dogra reviewed the work of circle clever engineers and took suggestions from them. During this, the CMD mentioned that electrical energy is a vital service associated to the necessity of the frequent client. Providing higher providers to the shoppers and immediate decision of their issues is the duty of each company worker until the decrease stage. Any sort of negligence in providers and conduct opposite to the company pursuits is not going to be tolerated.
– Complaint redressal, then why is the satisfaction stage low?
– Glimpses of Jaipur Discom Senior Officers Meeting
– CMD Aarti Dogra reviewed the complaints of Sampark Portal circle clever
– In the final one month, a complete of 1335381 complaints had been registered on the portal in 20 circles
– 99% of those complaints have been resolved on the contact portal proven right here
– But Dogra understood the ache of shoppers amidst these authorities statistics
– And requested inquiries to the engineers, when the complaints are being resolved so quick
– Then why is the satisfaction stage of grievance redressal 50 p.c?
– Dogra mentioned that higher communication ought to be maintained with shoppers throughout grievance redressal
– So that the complainant may give his optimistic message on the Sampark portal
In the assembly, the CMD instructed the Superintending Engineers working within the area to make sure that the shoppers wouldn’t have to face bother for duties like altering the meter, connection, restoring energy provide. He mentioned that Kusum Yojana is essential for supplying electrical energy to farmers through the day and PM Suryaghar Free Electricity Scheme is essential for selling photo voltaic vitality. In such a scenario, monitor these schemes on the decrease stage. He instructed the Superintending Engineers to usually examine XEN and AEN workplaces, shops, grid sub-stations and energy feeders. This will give them an opportunity to implement the required enhancements within the energy system and take away the shortcomings. During this, Dogra reviewed circle clever AT&C losses, restoration, availability of fabric, excellent connections, transformer substitute, decision of client complaints, PM Suryaghar Free Electricity Scheme and so forth.
