Jaipur: Crores of individuals journey in Indian Railways day-after-day. Passengers should face issues throughout their journey… In such a scenario, the Railways launched Rail Madad app to assist the passengers, which is now proving to be efficient as a result of quick motion is taken as quickly as a criticism is made on the app. North Western Railway is at third place amongst all of the railway divisions by resolving complaints obtained on Rail Madad inside half-hour.
If you’re touring by prepare and face any drawback, then now you may simply complain about it. Railways has launched Rail Madad app to offer comfort to passengers. With the assistance of this app, passengers can now simply register complaints whereas touring. Rail Madad app can be utilized on cell or internet. Complaints will be registered by way of this app. Action is taken on these complaints quickly. Apart from this, real-time suggestions can also be given on the criticism. Along with registering complaints on this app, different services are additionally out there.
How to complain on Rail Madad App
– First of all you need to obtain Rail Madad App.
– After this you’ll have to register on this app.
– Now you may lodge a criticism concerning any drawback occurring in any prepare or station.
– On this app you may simply verify the standing of your criticism by clicking on standing.
North Western Railway has resolved all of the 47139 complaints obtained on the “Rail Madad” portal and app from 1 April to 17 August 2024 by taking quick motion. The common time of decision of complaints throughout this era has been half-hour. North Western Railway ranks third on the Indian Railways degree within the time of decision of complaints. The passable share of passenger suggestions throughout the identical interval has been 80.73%.
Railway passengers can use the Rail Madad app for his or her complaints, inquiries and help. Freight and parcel complaints and data will also be obtained by way of this app. Also, railway associated ideas are additionally accepted on the portal.
