Around a yr in the past I noticed that my account on the British Gas software had really obtained a brand-new tackle inGlasgow I’ve only one residence and it stays in London.
I phoned its buyer help quantity and I used to be knowledgeable any individual would definitely discover it. I waited patiently but completely nothing came about, so I tried chatting with the agency utilizing completely different e-mails I found on-line but nonetheless obtained no reply.
Letters associating with this Glasgow tackle commonly get to my London dwelling, motivating me to try to accumulate British Gas as soon as extra. However, it only recently ended up being an additional vital concern attributable to the truth that an expense for this tackle has really been despatched out to me. I’ve not paid it but worry I’d have to stop it being handed to a monetary obligation debt assortment company and it probably trashing my credit standing.
All I want is for the totally dreadful British Gas to be no higher than a damaging reminiscence. But I cannot additionally change to a further energy vendor with the Glasgow cuckoo account following me round.
DF, London
It is discouraging {that a} pretty uncomplicated concern just like this will take as lengthy to unravel. I requested British Gas, which turns into a part of Centrica, to discover this and it finally ends up that the Scottish tackle was wrongly contributed to your account by an advisor caring for a house motion process for a further shopper.
British Gas ensures me that this challenge has really at the moment been handled, with the inaccurate tackle and something gotten in contact with it eradicated out of your account. It has really apologised to you and supplied you ₤ 100 settlement for its “failings” in buyer help.
You have really had ample of British Gas and have really converted to Octopus Energy primarily based upon the nice testimonials it obtains for buyer help on TrustPilot, which, attributable to your expertise proper right here, you assume might might be present in useful finally.
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