My sis died nearly 2 years in the past but I’m battling to acquire British Gas to approve she is useless.
Since her fatality in July 2023 I’ve really emailed, referred to as and in addition obtained the lawful firm coping with probate to name it. They despatched out a professional duplicate of her fatality certification but all that passed off was the tackle on the account was reworked to the lawyer’s.
Bills and promos handled to her stay to be despatched out to the e-mail I established to deal with her occasions when she was preliminary taken unwell. I want to incorporate that I reside inAustralia She resided in Solihull.
As my sis had no relations within the UK I wanted to prepare her remedy, register her fatality and make funeral setups from the other of the globe. I had the power to do all of it, consisting of shutting her water and electrical energy accounts.
Not so withBritish Gas The bills for her vacant stage stay to get right here, consisting of 1 for ₤ 580 on the preliminary marriage ceremony anniversary of her fatality. I found this disturbing, so referred to as shopper service as soon as extra. They assured to talk to the lawyer and, if there have been any type of extra troubles, to e mail me.
Three days afterward yet one more expense proven up with the approaching with hazard that it will actually be described a monetary obligation assortment company. Bizarrely, British Gas additionally despatched her a client full satisfaction research after lastChristmas
At one diploma this might appear slightly bit amusing– as an alternative just like the Monty Python useless parrot illustration. But it’s not. It’s aloof and disturbing and suggests a level of inexperience that’s overwhelming.
KILOMETRES, Australia
This has really been a distressing episode for you, and the vary entailed has really included in the issue in bringing it to a detailed. Unfortunately, blunders had been made by the British Gas advisors related to the closure of your sis’s account.
When it was preliminary alerted, the staff member within the grief group fell brief to improve the identify on the account. This is why bills and doc connecting to her stage (which is presently on {the marketplace}) had been nonetheless being supplied in her identify. When your lawyer complied with up, the tackle was after that by hand upgraded improperly. British Gas ensures me that the account is not any extra in her identify but that of the property. It has really apologised to you and the ₤ 92 owing on the account has really been terminated as a goodwill movement.
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