At completion of August my companion and I happened a biking trip in France with our folding e-bikes. We handed by Eurostar and had no fear en route out.
However, on the return journey we have been give up by security at Paris Gare du Nord and knowledgeable our batteries would definitely not be permitted on the prepare as “they were at risk of exploding”.
We stay in our very early 70s and previous to I scheduled I checked out the Eurostar assist on e-bikes meticulously. They are permitted, supplying they’re nabbed and alter with dimension calls for, which ours did.
We may not get hold of the security personnel to rework their minds so saved the batteries in left baggage to forestall confiscation.
We missed our prepare, nevertheless got with a ticket for a in a while one, nonetheless that didn’t make our hyperlink to Somerset.
The batteries deserve higher than ₤ 1,000, so I grumbled to Eurostar and tried to acquire it to schedule them to be moved to St Pancras for us to build up.
It knowledgeable me to extend a difficulty with SNCF, the French nationwide prepare agency. However, it knowledgeable me that security on the terminal is just not its obligation
After quite a few weeks of cellphone calls and e-mails it bought to the issue the place we felt we had no choice nevertheless to make a journey again to Paris (by vehicle and ferryboat) to acquire the batteries.
I want Eurostar to repay us for all the prices sustained– just about ₤ 1,000– because of this blunder, and to rework the strategies on its web web site.
I would definitely by no means ever have really thought of taking a visit with our e-bikes if I had really understood there was a hazard of confiscation
CS, Bridgwater
With e-bikes a considerably most popular setting of transportation, it’s worrying to take heed to information corresponding to this. I spoke to Eurostar and it has really apologised and equipped to completely reimburse the added costs you sustained.
“Foldable e-bikes and their batteries are permitted on our services,” it states. “Unfortunately, an error occurred in this instance, and we sincerely regret the difficulties it caused. We are addressing this with the security provider at Paris Gare du Nord to ensure all contracted staff are fully aligned with our policies on restricted and prohibited items.”
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