At completion of 2022 I used to be offered 2 Virgin heat air balloon journey coupons for my thirtieth birthday celebration that I supposed to please in with my companion.
We have truly tried constantly to schedule this expertise and every time find there are minimal areas available. We took care of to guard a reservation on 2 celebrations nevertheless each occasions they have been terminated because of the climate situation.
I spoke to Virgin Balloon Flights and requested whether or not we’d commerce the coupons for yet another expertise. However, it’ll simply do that after 7 or much more journeys have truly been terminated.
I acknowledged the issue we had scheduling on journeys to start with and the chance that the coupons will definitely run out previous to attending to that number of terminations.
Virgin states it’s not certain to the Consumer Rights Act 2015 because it use a weather-depend ent activity. However, we now have truly not had the power to make the most of these coupons for two years presently they usually run out in January.
This current has truly been a headache and a fear that price my mom ₤ 336. At this section w e merely need the money again and to not have to trouble with using the se horrible coupons.
ML, Bath
Gift coupons corresponding to these are idea, nevertheless the “experience” might be amongst frustration for the recipient. Retailers get pleasure from them, actually, as a considerable quantity are by no means ever retrieved. In this case, acquiring the right climate for heat air ballooning simply contributes to the danger.
You state it’s nigh on tough to schedule a journey out of Bath and, with out an vehicle of your very personal, it’s powerful to achieve its varied different web sites on public transportation in time for an early morning liftoff.
Virgin Balloon Flights verified that the coupons acquired are non-refundable nevertheless your mum would definitely be certified to her money again after 7 terminated journeys. It countered your suggestion of accessibility troubles in Bath, claiming as a lot as 3 pilots fly from there within the elevation of the summer time season.
Although you’ll very a lot get pleasure from a reimbursement, with the tickets due to run out in January, you’ve truly unwillingly authorized a 12-month growth. My fingers are gone throughout for an inexpensive climate situation residence window which the sights will inevitably offset all this aggravation.
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