Three months in the past I despatched out a very priceless classic African drum (djembe) I make use of for job to a service heart in Stoke- on-Trent making use ofYodel Direct It by no means ever acquired right here.
Initially, I used to be knowledgeable the drum was “definitely” not shed because it had truly been checked going by means of Yodel’s Hatfield arranging office. I’m hopeless for any individual to look successfully for it and return it to me. It’s a giant product, nearly a metre excessive, so difficult to overlook out on or acquire shed.
This device is a members of the family vintage and shedding it has had a big affect on my psychological wellness and has truly moreover advised dropping out on job. I’m being offered ₤ 350 fee nonetheless I’ve truly discovered a like-for-like substitute costs close to to ₤ 1,000.
OL, Malmesbury
Sending bundles having priceless belongings is a bounce of confidence and Yodel has truly allowed you down. I requested it to evaluation the search, and it states its security group completed an entire examination. This consisted of talking with automobile drivers, assessing parcel logs and CCTV video, and an entire search of the depot. None of which confirmed up your drum.
Unfortunately, once you reserved this service answer with the Parcel2Go web website you spent for “parcel protection” nonetheless offered the drum’s price as ₤ 350. This is what you spent for it some years earlier, not what a brand-new one costs immediately. Yodel states the fee exhibits the safety diploma chosen and isn’t ready to go higher.
Yodel said: “As per our lost parcel policy, we have compensated OL for the quantity listed in the terms of the protection plan. We would encourage all customers to check the value of items before taking out protection to ensure their items are fully covered prior to sending.”
