Oracle’s federal digital well being document skilled a nationwide outage on Tuesday, the Department of Veterans Affairs confirmed to .
The company mentioned “all users” of the corporate’s Federal EHR, together with the VA, the Department of Defense, the U.S. Coast Guard and the National Oceanic and Atmospheric Administration, had been impacted. Six VA medical facilities, 26 neighborhood clinics and distant VA websites skilled disruptions, the company mentioned.
“Affected VA medical facilities followed standard contingency procedures during the outage to ensure continuity of care for Veterans,” a VA spokesperson mentioned in a press release Thursday.
An digital well being document, or an EHR, is a digital model of a affected person’s medical historical past that’s up to date by medical doctors and nurses. It’s essential software program throughout the U.S. health-care system, and outages could cause severe disruptions to affected person care.
Oracle is among the largest EHR distributors because of it’s $28 billion acquisition of medical information big Cerner in 2022.
The firm’s federal EHR initially began experiencing points at round 8:37 a.m. Eastern time on Tuesday, the VA mentioned. Users reported that the software program froze they usually had been unable to entry purposes. Access was restored and cleared by 2:05 p.m. ET that day after Oracle restarted the system.
Oracle is finishing up an investigation to find out what triggered the outage, the VA mentioned. Oracle didn’t instantly reply to ‘s request for remark.
The outage marks Oracle’s newest stumble in a thorny, yearslong EHR rollout with the VA, which has been marred by affected person security issues. The company launched a strategic review of Cerner in 2021, earlier than Oracle’s acquisition, and it briefly paused deployment of the software program in 2023.
Four VA amenities in Michigan are slated to deploy Oracle’s federal EHR in 2026.
In October, Oracle unveiled a brand-new EHR outfitted with recent cloud and synthetic intelligence capabilities. The early adopter program for the software program begins this 12 months, although it’s not clear if the VA has plans to put it to use.
Oracle is slated to report fiscal third-quarter earnings on Monday.
